Privacy - bukitsematanresort.com

Effective Date: 15 May 2025

Bukit Sematan Resort values your privacy. We want to clarify how we handle your information.

1. No Direct Data Collection via Website

We do not collect or store any personal information via this website.

Booking is handled manually via WhatsApp or email.

We do not use online forms, payment gateways, or membership logins.

2. Booking Information via WhatsApp or Email

When you contact us through WhatsApp or email to make a reservation, we may collect:

Your name

Contact details

Booking preferences (e.g., dates, number of guests)

This information is only used to manage your booking and is not stored on this website.

3. No Tracking or Cookies

This website does not use tracking cookies, analytics tools, or third-party advertising plugins.

4. Your Rights

If you have any concerns about your data shared via WhatsApp or email, please contact us directly, and we will respond appropriately.

5. Contact

For questions about your privacy, contact us at:

📞 WhatsApp: +60 16-200 7988

📄 Terms & Conditions

Effective Date: 15 May 2025

These terms apply to all bookings and stays at Bukit Sematan Resort.

1. Booking Method

All bookings are made manually via WhatsApp or email.

Guests will be required to provide relevant stay details and confirm via a bank-in receipt.

2. Payment

Full or partial payment is typically required in advance.

Payment details are provided upon confirmation.

No automated online payment is available through the website.

3. Check-In / Check-Out

Check-in time: 3:00 PM

Check-out time: 12:00 Noon

4. Guest Responsibilities

Guests are expected to:

Respect the resort property and facilities

Supervise children and dependents

Clean up after BBQ or picnic activities

5. Liability

We are not responsible for:

Personal belongings lost or damaged

Injuries or accidents during your stay

Natural events (e.g. rain, tide conditions, insects)

6. Activities and Use

Activities like kayaking, beach use, or BBQ are at your own risk. Please ensure safety and supervise children accordingly.